Nokia is Listening to its Customers
With the introduction of the N800 Internet Tablet, Nokia originally planned to not release the N800’s software improvements to the original tablet, the Nokia 770. After seeing the incredible amount of negative customer feedback that decision caused, Nokia is rethinking their decision and, in an open way, is researching how they can release Internet Tablet OS 2007 for the 770.
At first, I wondered why people were complaining. When a new Palm device comes out, I never expect the OS changes to be made available for older devices. However, per the most popular argument, these customers feel that they purchased a COMPUTER, not a PDA. COMPUTERs generally get new versions of their OS even after an updated model is released.
So, like Nokia, I’m slowly starting to understand where these customers are coming from. Also, like Nokia, my mind is racing with the negatives of a move like this. Backwards compatibility often has a price. Just ask Microsoft. Effort that is spent on maintenance can’t be spent on new features. For a device as early in its development as the Nokia Internet Tablet, I think I’d prefer innovation over backwards compatibility. Note – the two aren’t ALWAYS mutually exclusive and in those cases you should always lean towards back compat.
I own both devices and I would certainly upgrade the 770 to the newer OS if given the choice, but I can understand both sides of the argument and I don’t plan to complain in either case.